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Terms and conditions

Your access to and use of the Leadership Framework website is conditional on your acceptance and compliance with the terms, conditions and disclaimers contained on this page and elsewhere on Leadership Framework website. Your access to the Leadership Framework website constitutes your agreement to be bound by these terms, conditions and disclaimers.

Copyright and trademarks

The material on this website has at its foundation the work of Elliott Jaques and Lord Wilfred Brown. Substantial interpretation, layout, writing and graphics are the work Dean Management Services Pty Ltd and PeopleFit Australasia Pty Ltd. Additional concepts, interpretation and graphics are the work of The Leadership Framework Pty Limited. Other sources are noted as they arise.

All intellectual property rights (including future copyright) in the information and other material appearing on the Leadership Framework website vests in and is the exclusive property of Leadership Framework Pty Limited, Dean Management Services Pty Ltd, PeopleFit Australasia Pty Ltd, Elliott Jaques and Lord Wilfred Brown.

This material is intended for the education and personal use of subscribing members of the Leadership Framework with the consent of the Leadership Framework Pty Limited, Dean Management Services Pty Ltd and PeopleFit Australasia Pty Ltd. It may not be used for commercial purposes, converted into IT or any other application, used as the basis for organisational wide implementation, reproduced or divulged to third parties without prior consent of The Leadership Framework Pty Limited.

If you would like to complain to Leadership Framework Pty Limited about potential infringements of copyright on the Leadership Framework website you can email enquiry@theleadershipframework.com.au

To request permission to use materials from the Leadership Framework website contact enquiry@theleadershipframework.com.au

Legal jurisdiction

The Leadership Framework website controlled by The Leadership Framework Pty Limited and by accessing it you accept that any disputes arising out of your use The Leadership Framework website or its contents, as well as terms governing your use and membership shall be governed by the courts having jurisdiction in the State of New South Wales in Australia in accordance with the laws in force in the State of New South Wales in Australia. The Leadership Framework website may be accessed throughout Australia and overseas.

Leadership Framework Pty Limited makes no representation that the content and material of the website complies with the laws of any country outside Australia. If you access these services from outside Australia you are responsible for ensuring compliance with all applicable laws in the place where you are located.

Liability

Accuracy of information: All information on the Leadership Framework website is provided 'as seen' and Leadership Framework Pty Limited accepts no liability for loss or damage caused as a result of reliance on in formation posted on the website.

Availability of service: The Leadership Framework Pty Limited provides its website on an 'as and when available' basis and makes no guarantee as to the availability or performance of the site. Where a link appears to an external website maintained by a third party, the Leadership Framework Pty Limited gives no endorsement as to the services operated by those websites.

Privacy

Overview: The Leadership Framework Pty Limited regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all The Leadership Framework website users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact enquiry@theleadershipframework.com.au

Collection of information: In order to use the The Leadership Framework Pty Limited's website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by The Leadership Framework Pty Limited is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of collection information: Any details collected from The Leadership Framework Pty Limited's customers are required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of collected information: The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology(SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us,both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at enquiry@theleadershipframework.com.au

Access to collected information: If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at enquiry@theleadershipframework.com.au

Orders: If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications: The Leadership Framework Pty Limited uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at enquiry@theleadershipframework.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third parties: The Leadership Framework Pty Limited may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

The Leadership Framework Pty Limited does not share any information with third parties for any unknown or unrelated uses.

Legal: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links: The Leadership Framework website may contain links or other references to other parties or websites. The Leadership Framework Pty Limited cannot control the contents of those other sites, and makes no warranty about the accuracy, timeliness or subject matter of the material located on those sites. The Leadership Framework Pty Limited does not necessarily approve of, endorse or sponsor any content or material on those sites.

Links on The Leadership Framework Pty Limited site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Theleadershipframework.com.au and Theleadershipframework.com.

Leadership Framework Pty Limited is not, and must not be taken to be, authorising infringement of any intellectual property rights contained in material on other sites by linking to them from the Leadership Framework website.

Changes to Privacy Policy: The Leadership Framework Pty Limited reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Security

Leadership Framework Pty Limited will take all reasonable steps to maintain the security of information provided by Users of the site but will not accept responsibility for breaches of security or unauthorized access that arise as a result of disclosure by users of their login details. Users remain responsible at all times for maintaining the confidentiality of their login details, username and password and Leadership Framework Pty Limited accepts no liability for the misuse of these details.

While Leadership Framework Pty Limited also takes reasonable steps to ensure web services are virus free, Users/members acknowledge that they access The Leadership Framework website at their own risk and that Leadership Framework Pty Limited is not responsible for any damages caused as a result of accessing the website. This includes, but is not limited to, any monetary or other loss that may result from loss or corruption of data, system downtime or hardware damage.

The Leadership Framework Pty Limited uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by The Leadership Framework Pty Limited or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY's bank - grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by The Leadership Framework Pty Limited

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery

Physical goods other than books
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via post within two working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at enquiry@theleadershipframework.com.au

Digital delivery other than books
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering via email within one working day.

Memberships
We will attempt to send your access code/membership number ordering via email within one working day. Each Member is responsible for ensuring that they supply a valid email address, that The Leadership Framework Pty Limited.com.au email domain is whitelisted and that the email account does not block emails from The Leadership Framework Pty Limited. The Leadership Framework Pty Limited accepts no responsibility for the non-receipt of any email communication sent to any user.

If you wish to query a delivery please contact us at enquiry@theleadershipframework.com.au

Books
Books are ordered directly through a link with the supplier. Conditions of delivery are those of your selected supplier.

Refund and returns
If for any reason you are not completely satisfied with your purchase you are provided a 5day money-back guarantee from the time you receive the goods. Please email us at enquiry@theleadershipframework.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to:

Goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
Books purchased via third parties. In the case of third party purchases their policy will apply.
Training courses. Clause 3 'Cancellation and Refunds' of the 'Training Terms and Conditions' will apply.
Memberships. Clause 5 'Cancellation and Refunds' of the 'Terms and Conditions of Membership' will apply.

We recommend that you return the product via Registered post and that you Pre-pay pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore it is advisable to take out shipment registration of insurance with your postal carrier. The Leadership Framework Pty Limited will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit the website at www.eway.com.au

Correspondence delivery

Primarily the delivery of all correspondence relating to your membership will be electronic, via email. Other correspondence will be sent to your designated postal address. These address details (email/postal) utilised by The Leadership Framework Pty Limited will be those you notify to us when you have made a successful application for Membership.

You agree that we will not be responsible for failure of the delivery of correspondence if you have supplied us with an incorrect address or have failed to notify us of an address change. We reserve the right to dispose of incorrectly addressed envelopes and their contents without an obligation to refund your Membership fee if they are returned to us