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7. Enable continuous improvement and lead change

Key ideas

Successful managers identify ways to improve how work is done and implement the necessary changes for this to occur.
When the direction of the organisation changes, they lead their team in the direction set.

Overview

In addition to the execution of the day-to-day operational work, managers identify ways for work to be done more effectively and efficiently. While continuous improvement forms part of the accountabilities of all employees, only managers are authorised to change the organisation's systems of work. When changes are required, it is the manager who creates the environment to enable the change to occur.

Change initiatives affecting the manager's work area may also arise from elsewhere in the organisation. Managers are also accountable for ensuring their area aligns to the requirements of the organisational change.