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4. Enable systemic trust and fairness

Key ideas

Productive work is enabled by systemic trust and fairness and is reduced by fear. Systemic trust is felt by employees through established rules, procedures, custom and practice and their ability to rely upon others to be truthful and to do what they say.
Systemic trust is assured through the consistency and quality of leadership.

Overview

Two of the Leadership Framework's beliefs about people and work are that people are naturally motivated to work and productive work is enabled by systemic trust and fairness and is reduced by fear. If the workplace causes fear people will be unable to contribute fully.

Trust in the workplace is created at both the organisational level and at the manager level. At the organisational level trust and fairness is created through the interaction of effective organisational design and the design of systems of work.